Wednesday, July 10, 2013
EOC: Great Customer Service
My idea on great customer service would be someone who is patient with you because not every woman can make up their mind on exactly they want or need from a store. The main Idea of what I look for when i go into a retailer is a smile. I cant stand for artificial smiles and a automatic hello. I want for it to sound genuine like your truly happy I'm in your Store. I usually notice that first when I'm walking into a store that the service provided is what allows me to stay in the store. Next would be hearing the deals and sales their offering with their products and what collection is out now in their store. When I ask more about the collection I would hope to receive more then just the typical, "this color looks good on you." I would like to know why did the company choose this color palate, what fabrics are in this collection, how would this range in size terms. These all would be typical questions someone who is interested in their clothing would ask. Then I would proceed to the dressing room with the options I have picked up from the clothing store. I would hope when I ask," if I can get a larger size." I wont just say sure its over there. but find one for me and direct me to it. These are all things I look forward in customer service great quality of information when they are promoting a product. Someone there with a friendly smile. A great sales technique to make me feel like I need the item they are selling.
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